Experience

IT & Network Administrator

Quality Restaurant Equipment Masters · Feb 2023 – Present

Responsible for end-to-end administration and modernization of internal IT and communications systems. This role focuses on improving reliability, fault tolerance, and long-term maintainability across production environments.

• Led modernization of enterprise communications and VoIP platforms, improving system availability and operational continuity.
• Implemented policy-driven maintenance and security workflows, stabilizing patch cycles and reducing operational risk.
• Established centralized documentation and knowledge management practices to improve consistency and reduce support friction.
• Improved inbound engagement and intake workflows through digitized messaging and automation, contributing to measurable increases in customer interaction.

Owner / Lead IT Consultant

1010 IT Solutions LLC · Apr 2021 – Present

Founded and operate an IT consulting practice serving small and mid-sized organizations across healthcare, accounting, retail, and nonprofit sectors. Work spans architecture, implementation, and ongoing operational support.

• Designed and administered Windows Server environments including Active Directory, DNS, DHCP, Group Policy, scripting, and virtualization.
• Architected secure network infrastructures using VLAN segmentation, routing, switching, VPNs, and firewall enforcement to control access and traffic flow.
• Implemented backup and disaster recovery strategies tailored to organizational risk tolerance and operational constraints.
• Supported compliance-sensitive environments by prioritizing uptime, data integrity, and clear operational documentation.

IT Infrastructure Lead

Various Nonprofit Organizations · Dec 2019 – Present

Lead infrastructure planning and remediation efforts for mission-driven organizations operating under constrained budgets and high availability requirements.

• Directed end-to-end rebuilds and stabilization efforts for aging infrastructure, restoring service reliability and operational confidence.
• Designed interoperable systems across heterogeneous vendor platforms to ensure consistent, dependable service delivery.
• Developed cost-conscious redundancy and recovery frameworks to preserve data continuity during disruption events.
• Led technical execution for large deployments, coordinating volunteers and contributors while maintaining post-deployment stability.
• Built and supported live-streaming and digital fundraising infrastructure used at scale, generating significant donor engagement.